Return and refund policy

 

At kazameza beanbags , we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Window

You have 14 days from the date you received your item to request a return. After 14 days, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and unwashed.

• The item must be in its original packaging.

• You must provide the receipt or proof of purchase.

3. Return Process

To initiate a return, please contact us at sales@kazamezabeanbags.com. Once your return is accepted, you should send your package to the following address: Address: 41 El Salam St, Agouza, Giza, Egypt. Note: Customers are responsible for paying the shipping costs for returning items.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

• Rejected: If the item is not in its original condition, we reserve the right to deny the refund.

5. Damaged or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@kazamezabeanbags.com or by phone at +20 1096440744.